A A Ron, live from the cloud

Skills

Education

Certifications

Experience

Azure Administrator -- Delaware Nation Industries // OKC, OK // July 2024 - Present (Promoted)
- Managed 350+ Azure Servers/Devices; Win Server, Ubuntu, RHEL, Apache
- Maintained on-prem ADFS & integrated w/ Azure; 450+ RPT's w/ On-Prem LDAP integration
- Coordinated Azure Backup / DR efforts for DISA infrasturcture, covering 420+ runbooks comprising LRS/GRS/ZRS/GZRS strategies
- Maintained Azure Kubernetes Service configuration along with Git & Rancher CI/CD integration; enabled seamless scaling / backend LB via NGINX pods serving 3.8m+ users

O365 Cloud Administrator -- Delaware Nation Industries // OKC, OK // August 2023 - July 2024

Managed Azure Entra ID Identity & Access Management (IAM), responsible for 3.8m+ identities/accounts
Administered & maintained access packages for MS Office apps, plus SharePoint, OneDrive, Teams VOIP, PowerAutomate, & PowerBI
Utilized PowerShell for automated deployment scripting for provisioning of identities/accounts for licensing, group membership, and Entra Roles
Strong cross-team collaboration in multi-disciplinary organization; fostered relationships between SQL, Networking, Active Directory teams to achieve shortest TTR on tickets while maintaining near-perfect personal CSAT ratings

Independent IT Consultant -- Independent // Broken Bow, OK // July 2022 - Present

Migrated from shared Yahoo mail to independent Office 365 accounts, ensuring smooth transition with no data loss (Over 8 years of mail)
Purchased, installed, and configured Windows Server 2022 for file storage; configured remote access using local security accounts w/ Least Privelege principles
Secured environment using Ubiquiti networking devices, firewalls, OpenVPN client at network edge w/ RBAC to server resources
Configured MS Defender for endpoint on all employee geographically separated devices

Application Support Engineer -- Nexustek // Denver, CO // May 2021 - June 2022 (Promoted)

Responsible for application integration across extremely diverse computing environment for Managed SErvice Provider representing 1,000+ client organizations
Participated in testing, deployment, and troubleshooting for:

Windows OS: 7, 8, 10, 11
Windows Server: 2008, 2012, 2016, 2019, 2022
Citrix: Receiver, XenApps, VirtualDesktop
Applications: MS Office (Legacy), O365, QuickBooks, Famous ERP, Sage Accounting, Assorted Medical Software integrations

Tier 1 Service Desk Support -- Nexustek // Denver, CO // December 2020 - May 2021

First line desktop support technician responsible for fielding support calls, chats, & emails directly from customers
Heavy focus on customer service and high FCR, followed by accurate ticket triage and routing
Major areas of focus included:

MS Office, VoIP, Windows OS & Windows Server, Citrix VDI, Cloud/On-Prem Exchange, hardware/peripheral support
Surface level work with QuickBooks, Famous ERP, MS Access DB's, On-prem Active Directory & Azure ADC

Enterprise Watch Officer (Deputy CIO) -- Defense Intelligence Agency // Colorado Springs, CO // April 2016 - December 2020

Oversaw and assessed real-time intelligence reporting and operational activity across multiple domains, ensuring critical information is accurately conveyed to senior decision-makers and relevant stakeholders
Maintained situational awareness of global security developments, including emerging threats, military activities, and geopolitical shifts to support rapid response strategies and inform DIA operations worldwide
Acted as a liason between various military and intelligence agencies during critical incidents or high-level events, facilitating timely communication and decision-making in support of national defense objectives
Supported the uninterrupted function of the Watch Center by managing real-time operational systems, providing incident response, and coordinating with relevant teams to ensure optimal execution of the DIA mission

Cyber Operations Systems Specialist -- United States Air Force // Multiple // March 2011 - November 2020

Deployed as part of Operation Enduring Freedom supporting the War in Iraq in 2013

Received Meritorious Service award and Distinguished Unit Citation for exemplary service
Responsible for programming, onboarding, offboarding, and evaluation of AWACS radar systems data in support of American warfighters on the front line
Ensured cryptographic communications were properly configured, stored, transported at all times, and that data-in-transit was protected from adverse action via TACLANE

Deployed as part of Operation Inherent Resolve supporting the Wars in Iraq & Syria in 2015

Responsible for IT Support, infrastructure construction, configuration, and management for highly classified information systems in support of bomb sorties in the region
Joint Meritorious Service medal recipient
Most junior member selected for Installation Emergency Response Team (ERT)

Responsible for coordinated emergency response plan for 300+ person unit, including all personnel safety & accountability measures, asset control, and classified information security or destruction

Behind the curtain(WIP)

Aaron Mitchell